Quick answers to common questions about ordering from CovePaws. For more detail, follow the links to our full guides and store policies.
How long does shipping take?
Most orders begin processing within 1-3 business days after payment is confirmed. Most United States orders arrive within 4-9 business days after processing and carrier handoff. Tracking can take 24-72 hours to update after carrier handoff. See our Shipping Policy for full details.
How do I track my order?
Use the order status or tracking link in your Shopify confirmation email, or visit our Track Order page. Tracking updates can take a few days to appear after fulfillment begins.
What is your return and refund policy?
We accept returns for new, unused eligible items within 30 days of delivery. Approved returns are handled by mail, include a free return label, and have no restocking fee. Read the full terms in our Return and Refund Policy.
How do I choose the right collar or harness size?
Measure your pet's neck and chest with a soft tape measure and leave room for two fingers. Our Collar and Harness Size Guide walks you through it step by step.
Are your pet toys safe?
Choose a toy sized so your pet cannot swallow it, match it to their chewing strength, supervise play, and replace any toy that is damaged. See our Cat Toy and Enrichment Guide for tips.
Is checkout secure and what payment methods do you accept?
Checkout is encrypted and processed through Shopify and approved payment partners. CovePaws never asks customers to send payment card details through chat or contact forms.
Do you ship internationally?
CovePaws currently focuses on customers in the United States. Available destinations, shipping methods, taxes, and costs are shown at checkout before payment.
What products do you sell?
CovePaws offers practical dog and cat accessories for everyday care, walking, travel, play, grooming, cleaning, and feeding. Browse Dog Gear and Cat Gear, or start with our Buying Guide.
How can I contact you?
Reach CovePaws through Shopify Inbox chat, the Contact Information page, or phone at +1 858-650-9190. For order help, include your order number, checkout email, and photos if the item arrived damaged, incorrect, or incomplete.
Where can I read store policies?
Review our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service before ordering.
Page last reviewed for accuracy: July 12, 2026.