Business Identity
CovePaws is an online pet accessories store based at 7040 Fulton St, San Diego, CA 92111, United States. Customer support is available through store chat, the Contact Information page, and phone at +1 858-650-9190.
Shipping Policy
We ship pet accessories to United States customers with rates shown at checkout before payment. Delivery time depends on product availability, carrier service, destination, and seasonal order volume.
Shipping Rates
Shipping charges are displayed at checkout before you pay. Current United States shipping options include standard shipping from $8.00 and eligible price-based rates when available.
Order Processing
Most orders begin processing within 1-3 business days after payment is confirmed. During high-volume periods, holidays, inventory checks, or carrier disruptions, processing may take up to 5 business days.
Estimated Delivery
Most United States orders arrive within 4-9 business days after processing and carrier handoff. Some items may take longer when carrier routes, inventory checks, or seasonal volume affect delivery.
Tracking
When your order ships, we will send tracking details to the email address used at checkout. Tracking can take 24-72 hours to update after the package is handed to the carrier.
Multiple Items
If your order contains multiple products, items may ship separately when multiple packages are needed. You may receive more than one tracking number.
Address Accuracy
Please review your shipping address before placing an order. If an address is incomplete or incorrect, delivery may be delayed or returned by the carrier. Contact us as soon as possible if you need a correction.
Delayed Packages
If tracking has not updated for an unusual amount of time, contact us with your order number. United States orders delayed beyond 45 days after shipment may qualify for review.