Business Identity
CovePaws is an online pet accessories store based at 7040 Fulton St, San Diego, CA 92111, United States. Customer support is available through store chat, the Contact Information page, and phone at +1 858-650-9190.
Terms of Service
This website is operated by CovePaws. By visiting our store or purchasing from us, you agree to these Terms of Service and to the policies linked during checkout, including our privacy, shipping, and return policies.
Online Store Terms
You must provide accurate contact, billing, and shipping information when placing an order. You agree not to use this store for unlawful activity, fraud, abuse, or any action that interferes with the operation of the website or checkout.
Products and Descriptions
We sell dog and cat accessories such as collars, toys, feeding helpers, travel gear, and everyday pet essentials. We try to display product photos, prices, variants, and descriptions accurately, but colors, measurements, packaging, and availability can vary by device display, inventory batch, or production batch.
Prices and Availability
Prices and discounts can change without notice. Products may be limited in quantity and can be changed, replaced, or discontinued. We may cancel or limit orders if an item becomes unavailable, if information is inaccurate, or if an order appears suspicious or fraudulent.
Orders and Fulfillment
After checkout, Shopify sends an order confirmation to the email used at checkout. If multiple items are ordered, they may arrive in separate packages with separate tracking updates.
Shipping, Returns, and Refunds
Shipping timelines, tracking, return eligibility, and refund timing are described in our Shipping Policy and Return and Refund Policy. Please review those policies before placing an order.
Contact
For questions about these terms or an order, contact us through Shopify Inbox chat or the Contact page and include your order number when available.