Business Identity
CovePaws is an online pet accessories store based at 7040 Fulton St, San Diego, CA 92111, United States. Customer support is available through store chat, the Contact Information page, and phone at +1 858-650-9190.
Return & Refund Policy
We accept returns for new, unused dog and cat accessories within 30 days of delivery. Returns are handled by mail, include a free return label when approved, and have no restocking fee.
30-Day Return Window
Contact us within 30 days of delivery if you need to return an eligible item. Returned products must be new, unused, and in their original packaging unless the item arrived damaged or defective.
Damaged, Wrong, or Missing Items
If an item arrives damaged, defective, incorrect, or missing, contact us within 30 days of delivery. Please include your order number plus clear photos or video showing the product issue, packaging, and shipping label.
Return Method
Approved returns are handled by mail. If your return is approved, CovePaws will provide return instructions and a free return label. We do not charge a restocking fee.
Exchanges
We accept exchanges for eligible new, unused items and for verified damaged, defective, incorrect, or missing items. Contact us with your order number so we can review the best replacement option.
Order Cancellations
Orders can usually be canceled only before processing or shipping begins. Some print-on-demand, preorder, or custom-reserved items may not be cancelable after payment is submitted.
Refund Timing
When a refund is approved, CovePaws processes it to the original payment method within 5 business days after the returned item is received and inspected. Banks or payment providers may take additional time to post the credit.